We carry out telephone interviews permanently with customers of our clients and their competition to capture the satisfaction and the feedback from these customers and analyze. Telephone surveys are particularly appropriate in the areas where personal face-to-face interviews are too labor intensive (eg hotels, restaurants, car hire, etc.), but a personal meeting with the customer is important to capture all the details of the feedback which is not possible in a pure online survey.
For our surveys we have highly trained interviewers speaking more than 20 languages in order to enable a meaningful collection of data at international level.
Examples of telephone surveys:
Customer satisfaction survey Hotel / Restaurant
Perception of advertising TV / Radio
Query of planned trips (utilization management, trend measurement)