Time is money and waiting time is lost money.
Wait time creates dissatisfaction among your customers and is usually not very economical.
We measure and analyze the following waiting and transaction times:
- Wait and transaction times at cash registers or vending machines
- Wait and transaction times at security and passport controls
- Wait time at ticket and check-in counters
- Wait time at baggage claims
- Wait and transfer times in aviation and public transport
- Delays and cancellations of transport
- Wait time until you receive service in shops and restaurants
- Wait time in public parking areas
- Wait time at traffic lights
- Time on hold while calling a call centre
- Response time when sending inquriries via Internet, email or postal mail