Mystery shopping

Mystery shopping

Mystery shopper. Woman with sunglasses, hat and bagsTrust is good – control makes you better!

Only those who regularly check their own performance find out where something can still be improved. With our mystery shopping services, we show you your world from your customers’ perspective.
We will show you:

  • What is the first impression a customer has when entering your business.
  • How your employees perform in the areas of service, quality, convenience and speed
  • How your employees react in stress and conflict situations
  • What are the opportunities for improvement in the area of ​​employee performance, offer and product presentation
  • Whether your internal quality standards and work instructions are always implemented in your absence

We work with you to implement a regular testing process and present regular key numbers that show improvements. So you can always keep track of your customers’ satisfaction.

Order today one of our hidden working mystery shoppers to come to your company and let us show you our reference standard tests.