Customer/Passenger interviews

Customer/Passenger interviews

Female Interviewer with customersCustomer/Passenger interviews take a big part in aligning your touristic products and services with the demands of the market and to improve sales and customer satisfaction effectively at the same time.
Our services include:
  • Passenger interviews in the sectors of aviation, travel via train and bus, cruises and passenger car traffic.
  • Passenger inverviews in the public transport sector
  • Advertisment tracking
  • Mystery shopping
  • Customer satisfaction surveys, e.g. in/with hotels, restaurants, car rental companies , tour operators, retail stores
  • Location analysis
  • Market analysis regarding pricing, offerd services and demand
  • Customer loyality studies