Customer/Passenger interviews take a big part in aligning your touristic products and services with the demands of the market and to improve sales and customer satisfaction effectively at the same time.
Our services include:
- Passenger interviews in the sectors of aviation, travel via train and bus, cruises and passenger car traffic.
- Passenger inverviews in the public transport sector
- Advertisment tracking
- Mystery shopping
- Customer satisfaction surveys, e.g. in/with hotels, restaurants, car rental companies , tour operators, retail stores
- Location analysis
- Market analysis regarding pricing, offerd services and demand
- Customer loyality studies